Dial us up, any time day or night
with Phoenix our new automated teller!
Available 24/7 at 833-548-0097
Accessing Your Account Information for the first time:
Your initial call to Phoenix requires you call from the phone number associated with your account. You will need to enter your 4-5 digit account number, followed by your Social Security number or Tax ID number.
The system will guide you through the process of choosing a new access code. It is important to protect the secrecy of your 4-6 digit access code.
Main Menu Options:
Press 1.......................................................Account Balance
Press 2........................................................Account History
Press 3........................Funds Transfer or Make a Payment
Press 4.................................................Change Access Code
Press 5.....................................Pending ACH Transaction(s)
Global Commands:
Customer Service..............................Press 0
Main Menu.......................................Press 3*
Go Back...............................................Press *
Skip....................................................Press 5*
Repeat..................................................Press #
Available 24/7:
With one call you'll be able to carry out transactions quickly and efficiently, anytime, day or night.
It's Easy:
Simply call our toll free number from anywhere in North America, and follow instructions on choosing the available options. Nothing could be easier.